TEPPANYAKI CORONAVIRUS POLICY: CUSTOMERS
Teppanyaki are looking forward to welcoming you back. We have missed you!
We have been working hard to ensure that we re-open with all of the hygiene, social distancing measures and government advice in place to ensure you feel confident returning to dining at Teppanyaki – we want you to fall in love with dining out all over again!
We emphasise that we have an extensive policy in place for all staff members to ensure that they are safe and that they follow all necessary health & safety and hygiene procedures to minimise risk of infection.
We have your health and well-being at the forefront of our operation.
You will find aspects of your experience has had to change in order to accommodate all of the safety measures needed as we emerge out of lockdown.
But you will find the warm welcome, the familiar faces, and the quality food remain exactly the same.
The following takes you through the changes we have had to implement for the first stage of re-opening and they will remain in force for as long as necessary.
BEFORE YOU ARRIVE
• Any customer entering Teppanyaki, and any family with whom you live, must be symptom free.
The main symptoms of coronavirus are:
-a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
-a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
-a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.
We ask that you arrive at the time of your reservation and not to arrive early or late wherever possible.
We only have one entrance and exit – please be mindful of people arriving or leaving to ensure that you don’t congregate on entry or exit. There will be an automatic hand sanitiser that we encourage all to use on arrival.
A member of staff will show you to your table, however, is advised not to hold out the chair for you.
All greetings from our staff will be verbal or a wave – we are afraid we will not be able to give you our customary handshake or hug.
We will ask you to take any coat you are wearing to your table. We will be unable to hang your coat in our cloakroom.
What do we mean by social distancing?
The seats are laid out so that, when seated, each group is a minimum of 1 metre away from the next group.
We will keep to the 1 metre rule at all times that are completely practical.
However, in order to serve our customers, we will have to recognise that 1 metre is not
always possible, ie pouring wine, bringing dishes.
In such cases, staff will not stay near the table for longer than strictly necessary.
AT THE BAR – Strictly table service only. We will take your order from your seat. Unfortunately, we won’t be taking orders from the bar for the time being.
AT YOUR TABLE – A menu will be given to you at the table. The menus will all be wipeable and sanitised between customers. Cutlery and sauces will be given to once you are sat at the table. All napkins are disposable.
TOILETS – Strictly 1 customer in at a time. We have put hand sanitiser outside of the ladies and gents for use prior to entry into the bathrooms.
We have also installed a traffic light system – please switch the sign to red( occupied) when you enter the bathrooms and switch back to Green(unoccupied) when you leave.
TAKING PAYMENT – We will take payment at your table. If you need to pay via credit card machine which will be wiped down between uses with an antibacterial wipe.